Frequently Asked Questions
1I want to put my business online, but I don't know where to start. This is my first website, can you help me?
Absolutely! You do not need any online experience at all. 21st Empire offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.
2My company is in the service industry. Will a website help my business?
Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.
3What preparations does my business have to do to get online?
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? At 21st Empire we can create you a brand new logo for a fair price. I will personally answer any question during & after your website project. At 21st Empire, I will work together with you to help answer these questions.
4What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients all over the Nigeria and even internationally.
5What are your payment plans?
We expect 70% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or 45 days from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on web hosting, and SEO.
6How long have you been in business?
We have been in online business since 2012 . And in 2016, we created the 21st Empire.
7Are your web design costs one time?
Yes, just a one time cost as agreed per project. But when i comes to website maintenance, we charge monthly or annually for that.
8How large is 21st Empire?
Currently we are over 10 people including Gaphic Artists, Layout Designers, Graphic Video Animation Experts, Digital Marketer, and various specialists such as Flash, SEO and System Admin. Our core Management team of industry professionals consists of MBAs, Engineers, Lawyers, Economists and Systems Operations Specialists representing diverse business backgrounds.
9How can we pay to get started?
We accept Cash Deposits, Bank Transfers, Bitcoin, Cheques, Money Orders and Western Union.
10What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each website we build, it’s difficult to predict an exact turn around time. We will work together with you to complete the web design Project in a timely manner. We agree to work expeditiously to complete the web design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we’ve received all content and feedback from you. It’s a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.
11Where are you located?
We operate from Lagos, Nigeria.
12I live outside Lagos, Nigeria, how can we work with you? Should I not look for a local company?
That is not a problem; we have clients all over Nigeria, and even internationally.Everything that you need to inspect is put up on the web as it’s worked on, and materials and communications move easily by calling us or sending an email. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom..The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that’s what you’ll be using the web to offer your own clients, isn’t it? On the Web, all distances are equal to zero.Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours on both the east coast and west coast.
13How does your web design process work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution. Initial Consultation All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more. The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too. Proposal & Paperwork After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract. Payments We require 70% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project. Collecting Your Content You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services. Design Development We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative “demo” of what your website will look like when it’s completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly. Design Selection & Finalization After the initial “demo” is designed, you will review it on our servers. We send you a web link to view the “demo” and ask if you would like any changes. You request revisions as necessary and then you provide final approval. Web Development After receiving your final approval on the “demo/mockup”, we will then begin building the website and web pages, incorporating the design and all of the content that you provide. Pre-launch Evaluation After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live. Launching Your Website After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see! We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence. Ongoing Support After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
14Can I call any of your clients for a testimonial?
Sure, you can call any of them. Since we cannot control what happens once we complete the website, we can not guarantee they will be able to take your call. You can take a look at our Testimonials page for just a few references. The best testimonial for us is our past work in our portfolio.
15Will you custom design our website for this price?
Absolutely, we do awesome custom web design.
16After you have designed our website, can we manage it ourselves easily?
Absolutely! You’ll have several options for managing your site after it’s completed. When we’re done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer a Webmaster service, if you’d like us to manage your new site for you. This is pre-paid, discounted update work to your site; we will manage and update contents on your site. Prices from ₦50,000 monthly
17I am a small home business, do you work with individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
18Do you design adult web sites?
NO, WE DON'T.
19Do you have your own servers?
20What are your business hours?
We are open between 9am to 6pm weekdays.
21Your work is awesome for your price range. Do you get similar compliments often?
Thank you, we get them very often. Our Mission is to be one of Nigeria’s best web design and web marketing companies by educating our clients and making their web presence affordable and successful. After we finish your project successfully and you are satisfied with our service, we would appreciate it if you refer us to your friends and associates to spread the word about us.
22What information should I have ready upon purchasing my design package?
We will need your company profile, contact info, products and services, and any other information you intend to present on your website.
23How much input do I have?
We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It’s your website, we want it to look the way you want it. We guarantee it 100%
24Can you use my business's existing logo, brochure design, and other materials for my website?
Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. 21st Empire's designers will help you establish your online image to be consistent with your existing image that your customers already know & remember.
25If I already have a site can you help me improve it?
Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company’s website “doesn’t look professional”, takes too long to load or the navigation is baffling to visitors, we can help. Or we can re-design the website again from scratch as the need may be.
26Who writes the copy/text for each of the pages on the website?
You are responsible for writing the copy/text for your website. However,21st Empire will place your supplied copy on the website for you. We also offer copy writing assistance at an affordable price.
27What does 'website maintenance' or 'website updates' mean?
Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance. You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like at a negotiable fee.
28I want a site like eBay/Jumia/Youtube/...etc. Can you do this?
These types of websites require complex web development and will be quoted individually. Costs can exceed $10,000 for this type of work.
29Does my business need to be computer-based in order to have a website? Do I need to know about computers?
NO, you do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.
30Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We’ll start with your initial direction and then work with you to refine it.
31Can you create a logo to go with our web site?
Sure we can. In fact, we make excellent logos. We can also design brochures, business cards and all your stationary to go with your website.
32Do you offer emergency after hours support?
We have 24/7 email support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.
33I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?
Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples.
34Can you help us get listed in search engines?
We have a Web Marketing Service (Search Engine Optimization) to help you list in Major Search Engines. For more details, please ask a representative when you call us.
35Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.
36I have a product/service I need to promote. The problem is that I don't know how to reach the right people that needs my product/service. Can you promote/market my product?
Yes we can do that. All we need from you is a brief about your product/service. Its benefits and, pictures and basically all it's all about. Then we can proceed with the work.